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FAQ

PINK DETOX MASK 

 

What does the pink detox mask do?

The pink detox mask is an actual detox for your skin. This means you’ll might first experience a break-out, which means the detox is doing it’s job. But don’t panic! This is all a process, the underlying dirt is actually coming out now. After 1 or 2 times of use your skin is used to the products and probably has all the dirt out already. So you won’t experience a major break-out after 2 times of use. 



How many times can you use the mask?

We advise to use the mask 3-4 times a week. If you have problems with bad acne you can apply the mask every other day for 2 weeks straight. This will help the detox process go faster. 

 

What does the mask contain?

The mask contains the following head ingredients:

  • Kaolin clay 
  • Rose extract
  • Bentonite 
  • Coconut oil 
  •  




    What will the mask do? The mask will:

    • Support and help remove pimples and acne
    • Tightens pores in the skin
    • Reduces skin inflammation
    • Cleans contaminated skin
    • Optimally hydrates the skin
    • Makes the skin shiny and healthy

     

    Up to how many treatments can I use 1 jar?              

    If you follow our advise for a 3-4 times a week application, you will be able to use 1 mask jar in between 2 - 3 months. 

     

    How do I remove the mask? 

    We recommend using a clean towel to remove the mask, and then we recommend moisturising with the Gold Serum Elixer once the mask is removed to ensure your skin will feel soft and smooth!



    How should I use the mask?

  • Clean the skin
  • Pat the skin dry with a clean towel
  • Apply the mask to the T zone
  • Leave the mask on for 15 minutes
  • Rinse the mask with lukewarm water
  • Then pat the skin gently dry
  • Apply your day / night cream


  • Will I breakout after using the mask? 

    Firstly, do not panic! 

    It is completely normal if you breakout after using the mask, this just means that the mask is working! Just be sure to moisturise after you have removed the mask with the Gold Serum Elixer. 

    After 1-2 times use of the mask the breakout should be reduced. 

     

    Will the mask assist in the removal of acne spots?

    Yes! Our mask will gradually assist in the removal of Acne spots. Our mask contains ingredients that help to remove pollutants and build up on the skins surface. This will assist in the removal of pimples and acne.

     

    Is the mask safe for sensitive skin or eczema?        

    Yes it is. However every skin is different, we strongly advise you to do a patch test first! Want to know how to do a patch test? Check it out here>>> 

     

    I'm entering into the most happy period of my life. (I'm pregnant) - can I use the IZZI Beauty face mask?

    We wish you all the best with your pregnancy! Yes, our products are safe for you to use! If you have serious concerns, you can consult support@izzicosmetics.com prior to use. However our products do not contain any chemicals that will harm you or the baby.

     

    Why is the mask pink ?             

    The mask is pink because we use the pink kaolin clay. 

     

    Is the mask cruelty free?              

    Hell Yes! We love animals and all of our products are cruelty free. 

     

    Is the mask vegan?                      

    We love nature and it’s plants. So definitely yes! The mask is completely  vegan.

     

    Is the mask perfume free?              

    Yes it is. We don’t want to dry out your skin by putting dehydrating perfume in it. 

     

    Does the mask contain parabens?          

    No it does not! We are all about hydration and detoxing the skin. And parabens won’t help us with this. 

     



    GOLD ELIXIR SERUM 

     

    What does the gold elixir serum do?                       

    The ingredient Gold not only gives a beautiful, glowing and youthful skin but is also beneficial in many ways. It slows down the collagen depletion, increases skin's elasticity, lightens the skin's complexion, stimulates the cells making the skin firm, improves blood circulation and prevents premature aging, wrinkles, tanning etc

    Gold Serum Elixir 

    • gives a glowing, youthful skin
    • slow down collagen depletion
    • prevent premature aging and wrinkles
    • increases skin’s elasticity
    • lightens skins complexion
    • stimulates cells making the skin firm
    • improves blood circulation
    • slows down hyperpigmentation
    • hydrates dry areas

     

    For what areas can I use the Gold serum?                  

    The serum should be applied to skin that is dry, matte, wrinkled, hyper pigmented, aged, dehydrated or thin. 

     

    How should I use the gold elixir serum?

  • Clean your face with the Bubble Foam Facial Cleanser  
  • Rinse of the Bubble Foam 
  • Pat dry the skin with a clean towel
  • Apply the gold elixir underneath your eyes, or on any other dry or thin skin areas 
  • Let the serum soak into the skin 
  •  

    Do I have to rinse the serum off?                  

    No! Your skin will do the work, the gold elixer will soak into the skin so that it feels soft and hydrated. 

     

    How many times may I use the gold elixir serum?                     

    You can use it every single day. Even in the morning and in the evening. Or as often as you wish :) All dry areas should be hydrated, so there is no maximum of use when it comes to the gold elixer serum. 

     

    Is there actual gold flakes in the elixir?                   

    YES! Otherwhise we would never name it a gold elixir. The serum contains actual flakes of gold. 

     

    Can I use the Pink Detox Mask in combination with the gold serum?    

    Yes! You can. After you’ve applied to detox mask and rinsed it off, you can apply the serum to hydrate the skin even more. 

     

    Is the serum cruelty free?                  

    Hell Yes! We love animals and all of our products are cruelty free. 

     

    Is the serum vegan?               

    We love nature and it’s plants. So definitely yes! The serum is completely  vegan.

     

    Is the serum perfume free?              

    Yes it is. We don’t want to dry out your skin by putting dehydrating perfume in it. 

     

    Does the serum contain parabens?                 

    No it does not! We are all about hydration and detoxing the skin. And parabens won’t help us with this. 




    BUBBLE FOAM FACIAL CLEANSER 

     

    What does the Bubble Foam do?                        

    The Bubble Foam removes your make-up, and cleans your skin optimal. It also removes extra oil from your skin, after using the Bubble Foam your skin won’t feel greasy any longer. 

     

    How often can you use the Bubble Foam?                    

    You can use the Bubble Foam every day. Morning and evening if you’d wish. There is no maximum for it. However we do advise you to hydrate your skin after cleansing. 

     

    How do you use the Bubble Foam?

  • Shake the bottle 
  • Apply a bit of foam on a clean cotton pad 
  • Apply the foam on the brush and on to your skin
  • Circle with the brush on your skin 
  • Rinse the mask with lukewarm water
  • Clean the brush with hot water and soap 
  • Pat dry the skin with a clean towel
  • Apply a detox mask or gold elixer serum to hydrate the skin
  • Or apply your day / night cream
  •  

    How many times can I use the Bubble Foam?                 

    You can use the 1 bottle for around 25 - 50 times. This depends on how much you use, and for what areas you use it. Only clean your lash extensions with the foam? Than you can at least do up to 50 times with 1 bottle. 



    SHIPPING & RETURNS 

     

    We use Post NL to deliver our parcels within the Netherlands. Shipping within the Netherlands takes about 1-3 business days. 

    Shipping within Europe takes between 2-7 business days. Depending on your local postservices. 

    To all other countries outside of Europe we use DHL as a carrier from our warehouse. However once it arrives in your country, it will be handed over to your local post services. They will be responsible in the delivery of your parcel. We urge customers to contact your local post office for assistance.

    Shipping outside of Europe takes between 7-10 business days. Depending on your local post services. 

     

     

    DELIVERY RULES

    *Please make sure your delivery address is correct to avoid delays.

    *Once the order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage everyone to always double-check the address before placing the order.

    *We do not grant refunds if an item is in transit.

    *Re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.

     

     

    Do you offer money-back guarantee?

    Yes! We do have 30 days money-back guarantee which means we could give you a refund if you did not use the product or opened it. 

    We will refund you but the shipping cost will be deducted from your total purchase. 

     

    How often do I use IZZI Beauty products

    The Bubble Foam Cleanser and the Gold Serum Elixer can be used multiple times a day. 

    You can use the Pink Detox Mask for 3-4 times per week for the best results. But if you have sensitive skin, you can use it once or twice a week. 

     

    Am I still able to use this product as my skin gets irritated easliy?

    Yes! The IZZI Beauty mask doesn’t use any nasty ingredients. If you’re worried, you can always consult with support@izzicosmetics.com or try out a patch test first. 

     

    Are you CPNP Approved? 

    Yes! All our products are CPNP approved. We use the highest quality ingredients to bring about the best results for your skin.

      

    Where do I enter my discount code? 

    At the final stage of checkout after you've filled in your information, you will see an option to enter the discount code, you enter it there and then click apply.

    If you have any problem finding it then please contact us by email support@izzicosmetics.com 

       

    Are all the ingredients in IZZI Beauty vegan friendly?

    We do not test our products on animals, and best of all, our products are vegan friendly.

     

    What happens if I do not collect my parcel?

    If your parcel is not collected from missed the second delivery, then it will be sent back to our warehouse. If you want to have it re-shipped, there will be a reshipping fee of the shipping costs. If you would then like a refund, we will refund you the amount of your order minus the shipping costs for the processing & return shipping costs as it is not our fault that you did not receive your parcel.

     

    What happens if I enter an incorrect/incomplete address at the checkout?

    If your parcel is undeliverable due to an incomplete or incorrect address, it will be sent back to our warehouse. If you want to have it re-shipped, there will be a reshipping fee of the shipping costs. If you want to be refunded, we will refund you the amount of purchase minus the shipping costs for the shipping fee To and from your country as it is not our fault that you did not receive your parcel.

     

    Is it correct that all skin care products contain preservatives?

    Correct! Preservatives are necessary in order to make sure that your skincare stays at its most effective in different climates and environments. It also prevents the growth of microorganisms. 

    We have however, kept preservatives to a bare minimum – it is in our best interest to ensure the efficacy of our product and also ensure that furry bacteria doesn’t grow inside your Alya Skin mask.

     

    What is the shelf life of your products?

    Our products have a typical shelf life of 36 months. 

     

    Checkout Settings 

    Our checkout displays in euro as it's a global currency and Shopify only allows the euro currency at checkout. We display multiple currencies on the product page and home page so you can see how much it works out to be in your currency. However, the displayed currency amount is just an approximation, not the exact exchange rate as all banks offer different exchange rates. You will be charged in the most current exchange by your bank. 

     

    Is IZZI Beauty based in Amsterdam?

    We are based in Amsterdam, The Netherlands. We ship from our location in Amsterdam. Depending on stock levels, your order will be shipped from our warehouse. 

     

     

    Will I have to pay duties and VAT charges?

    It is entirely up to the local government / border security and customs office.

    If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, IZZI Beauty agrees to refund your purchase cost (minus shipping cost to and from your country).